Latest Updates from Rosemood
Here to answer your questions
It is business as usual here at Rosemood!
All of our stationery and photo books are printed in our very own atelier in Nantes, France. Although all parcels must now clear customs before they can be delivered, this should not impact the timing of the delivery of your products. Remember that we are here to help you so if you can’t find the information you are looking for on this page, get in touch with our customer service team or check out the latest updates on your order in your account.
Page updated: 30/06/21
The impact of Brexit
How Brexit may impact the price of your order
Brexit has no impact on the price of your order. VAT is included directly in the price of your order, just as it was before Brexit, and there will be no customs charges when your parcel arrives in the UK.
How Brexit may impact the delivery of your order
Delivery of orders to the UK is not impacted by Brexit.
When placing your order, you will be given an estimated delivery date. You will be able to track the progress of your parcel via a link provided by email once your order has been dispatched.
There are currently no customs charges to be paid when your parcel arrives in the UK.
FAQ : questions you may have about your order
I have already received my invitations, but I now have to postpone or change the venue for my wedding or christening, how can you help?
Our hearts go out to the brides and grooms due to get married over the next couple of months and to parents, who were in the process of organising their child’s christening, seeing as you are likely to have to postpone these special occasions. In order to help you communicate changes to your event and limit extra costs, we are offering:
- 50% off new printed versions of your save the dates cards and wedding or christening invitations.
- An updated digital version of your invitations on request.
Please contact our customer service team for help with these requests.
How long is it currently taking you to treat and dispatch orders?
Every order passes through the hands of our proofreaders and graphic designers before being printed at our very own studio. Processing times vary depending on the product and you will be given an estimated dispatch time when placing your order.
If you have already placed an order, you can check the progress of your order in your account. The expected dispatch date is updated daily based on the progress of your order through each stage of production.
Is delivery taking longer than normal during these exceptional circumstances?
Our delivery partners continue to collect orders from our printing studio on a daily basis and there are no delivery delays. You will be informed by email once your order has been passed on to our delivery partners and will be able to track your parcel online. For standard delivery, you should receive your parcel within 3-5 working days of your parcel leaving our studio, and express delivery should take 2-3 working days.
Will I still receive my parcel by contact-free delivery?
Yes, our UK delivery partners DPD and DHL have put contact-free delivery in place to protect their staff and customers. The delivery courier will knock/ring at your door and then leave your parcel on the doorstep. The courier will sign for your parcel on your behalf so that there is no physical contact between you. Please note delivery is sometimes taking longer than usual. Once dispatched you will be able to track your order online for more precise delivery dates.
What measures have you put in place to limit the spread of the virus in your printing studio and to protect your teams?
We have worked in full consultation with our printing studio colleagues to ensure that the necessary processes and security measures have been put in place to protect our teams. A strict social distancing policy remains in place to minimise contact between our teams and all printing studio colleagues are required to wear a mask. All work stations and pieces of equipment are disinfected after use with an increased frequency and level of cleaning in any communal areas. We also ensure that all of our teams respect all other necessary preventative methods, including regularly washing their hands.
How can I get in touch with you?
Our customer service teams will now be on hand to answer your questions Monday to Friday from 9 am to 5 pm. You can get in touch by phone (on 0203 966 8736), via online chat or via email:
- If you have already placed an order the easiest way to get in touch is via the message board in the ‘My Orders’ part of your account (this will guarantee a quicker response from our teams).
- If you are yet to place an order, drop us an email to email@example.com.