We are here for you now more than ever!
Covid-19 turned all of our lives upside down in a matter of a few days but now we are starting to see the light at the end of the tunnel as things start getting back to the (new) normal.
During these exceptional circumstances, our top priority remains the health and well-being of each and every one of us; our employees, our customers, our designers and all of our partners we work with on a daily basis. We sincerely hope that you and your loved ones are keeping well.
We want to make sure that we are completely transparent about the measures we have put in place and that we keep you informed about the state of play here at Rosemood and with our delivery partners.
We hope that this page answers the questions that you have about what COVID-19 means for your order and gives you an idea of what we can do to help you!
Our website and applications are still open for business as usual and we are currently processing orders with little or no delay!
Our proofreaders, graphic designers and customer service team are processing orders whilst working from home. We have put the necessary security and hygiene measures in place to guarantee the safety of our team at our printing studio.
Whilst we are back to our usual timeframes at the printing studio, delivery by our courier partners is still sometimes taking a little longer than usual so we thank you for your patience.
Take a look at our FAQ section on this page to see the latest information on the processing of orders or get in touch with our customer service team if you have a more specific question.
Thinking of you!
Already have your invitations but you have had to postpone your wedding or christening? We are here for you!
If you have had to change the date of your celebrations and have already sent out the invitations, we are offering 50% off reprinted orders with the updated details of your day.
Get in touch with our friendly customer service team to find out how to get 50% off new copies of your stationery.
FAQ : your questions on what COVID-19 means for Rosemood and your order
Updated 8th July 2020
I have already received my invitations, but I now have to postpone or change the venue for my wedding or christening, how can you help?
Our hearts go out to the brides and grooms due to get married over the next couple of months and to parents, who were in the process of organising their child’s christening, seeing as you are likely to have to postpone these special occasions. In order to help you communicate changes to your event and limit extra costs, we are offering:
- 50% off new printed versions of your wedding or christening invitations.
- An updated digital version of your invitations on request.
Please contact our customer service team for help with these requests.
How long is it currently taking you to treat and dispatch orders?
We are now processing orders with little or no delay at our printing studio.
Delivery by our courier partners can, however, take a little longer than usual so we thank you for your patience during this difficult time.
If you have already placed an order, you can track the status of your order and see an estimated delivery date in your account under the section 'My Orders'. This information is updated daily.
Will I still receive my parcel by contact-free delivery?
Yes, our delivery partners DPD and DHL have put contact-free delivery in place to protect their staff and customers. The delivery courier will knock/ring at your door and then leave your parcel on the doorstep. The courier will sign for your parcel on your behalf so that there is no physical contact between you. Please note delivery is sometimes taking longer than usual. Once dispatched you will be able to track your order online for more precise delivery dates.
How can I get in touch with you?
Given the current exceptional circumstances, we have had to adapt our opening hours, so our customer service teams will now be on hand to answer your questions Monday to Friday from 9 am to 11 am and from 2 pm to 4 pm. You can get in touch by phone (on 0203 966 8736), via the message board in the ‘My Orders’ section of your account (this is the easiest way to get in touch and will guarantee a quicker response) or by email to firstname.lastname@example.org for those who have not placed an order.
What measures have you put in place to limit the spread of the virus in your printing studio and to protect your teams?
We have worked in full consultation with our printing studio colleagues to ensure that the necessary processes and security measures have been put in place to protect our teams. A strict social distancing policy remains in place to minimise contact between our teams and all printing studio colleagues are required to wear a mask. All work stations and pieces of equipment are disinfected after use with an increased frequency and level of cleaning in any communal areas. We also ensure that all of our teams respect all other necessary preventative methods, including regularly washing their hands.