OK
Ordered wedding invites which arrived today. Love the invites but the envelopes don't match. When I ordered a sample, I ordered a blue envelope to go with the design and was contacted with the suggestion I change to Ivory as it matched better. I did. Upon ordering all my invites as I was so impressed with the sample, I selected white envelope, as ivory wasn't an option, but also contacted with the request that an envelope to match the card be sent, i.e. ivory. Pearly white envelopes have been sent, which don't match. I know it's just an envelope, but when paying for invites to be made, it's because you want it to be perfect. My wedding is in less than 5 months (only booked 3 weeks ago so last minute date, not that I've left ordering to the last minute) which means I don't have time to wait or source different envelopes as I need my invites out asap. Design and invites themselves are perfect, just disappointing to be let down on a small detail.
Hi Laura,
Thank you for your message and so sorry to hear that you were disappointed with your envelopes. We know that your envelope selection is a very important part of your wedding invitations, a detail that we aim to get just right on every order which led us to first suggest switching from blue to ivory envelopes. We apologise that our ivory envelopes were temporarily out of stock when you placed your final order. Our pearly white envelopes are usually a safe middle ground between white and ivory which was the second best choice at the time but we certainly can't leave you with envelopes that you aren't 100% satisfied with so I have followed up with you to send along new ivory envelopes as they are now back in stock.
Thank you again for your feedback and we will get this sorted out for you asap!
Best wishes,
Kelsey
We are thrilled with our invitations! We needed them to be bilingual and the Rosemood Team have done a brilliant job. Fast, efficient, friendly and pr
A great design and beautiful colours. Our wedding invitations look amazing. Thank you!