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Once you have placed your order, we spend 2-3 working days making sure your photos and layout are perfect. Your order then passes through the hands of our printing and foiling experts. As soon as your order leaves our printing studio, we send you an email with tracking information. You can then track your order on the shipping company's website.

For shipping to the UK, the way that customers pay VAT has changed and this can affect the delivery of your order. For orders under £135, VAT is paid when placing your order and no customs charges apply when your order arrives in the UK. For orders over £135, you will benefit from a 20% VAT reduction on the total price of your order, but you will, however, be required to pay the VAT directly to HM Revenues & Customs prior to the delivery of your order, along with a handling fee of £12 for orders under £873 and £25 for orders over £873.

For Standard Colissimo deliveries, you will receive a letter in the post and you will have 20 days to pay the relevant charges. For Express Chronopost deliveries, this request will be sent via SMS or email and you will have 5 days to pay these charges. As soon as you have paid the VAT and handling fees, your parcel will be released by customs ready for delivery.

Side note: We may suggest replacing certain photos if they are not of sufficient quality. Please check your email regularly to make sure we can send your order to print as quickly as possible. Our shipping time may vary due to bank holidays or a peak in the number of orders sent to print.

See shipping costs