Privacy Policy

How Atelier Rosemood uses your personal information

Protecting your data, privacy and personal information are very important to us here at Atelier Rosemood, and we ensure that we respect all relevant regulations to make sure that your data is secure. This privacy policy outlines what personal data we collect from you, how it is used in the processing of your order and how your personal information is stored and shared. Please read this privacy policy carefully to understand the types of personal information we collect from you and your rights in relation to the personal data you provide to us.

Who is responsible for handling your personal information?

Atelier Rosemood is responsible for the use and protection of your personal information. You can contact us about the use of your personal information by email on rgpd@rosemood.fr or by post to 27 rue La Nouë Bras de Fer, 44200 Nantes.

What personal information does Rosemood collect?

In order to better respond to your needs and to be able to process your orders, we collect your personal information under the following circumstances:

When you personalise an item of stationery without creating an account

Once you try out personalising our stationery or photo books on our website (without creating an account to save your draft), we will send your text and photos to our server. We store these elements of your design so that you can access your original creation if required. We do not, however, link this information to an individual, as we cannot know who has submitted the text and photos without you having to identify yourself by creating a Rosemood account.

However, we do record the link between your stationery and your internet browser via a system of cookies stocked on your computer. If you leave our site and come back later, the cookie allows us to recognise your computer and we can, therefore, allow you to restore previous drafts of stationery, preventing you from losing your work. We store the text and photos used in our editing tool for one year.

This is why we ask you to approve the use of cookies on your first visit to our website. If you do not wish for us to record this personal data, you can deactivate the cookies in your browser. You will still be able to use all of our services, but you will be unable to come back to any drafts that you may have started on the website. You can also delete any information stored by your computer cookie by clearing your browser’s cache and cookies. Alternatively, you can opt to enable private browsing on your computer before accessing our website.

If you contact us by email with any questions about your stationery, we will keep a record of these emails and are able to delete your emails on request.

When you create an account on our website

When you create an account, we will store the email address that you have provided as part of your log in details. Otherwise, the data we collect from you will depend on what information you provide within your personal account. If provided, we will store your name, address, telephone number, your photos and how you came across our website. You can also choose whether or not you wish to receive newsletters and the latest offers from Rosemood, and whether or not you wish to receive offers from third parties.

If you contact us by email with any questions about your stationery, we will keep a record of these emails and are able to delete your emails on request.

When you create an account on our website and save a draft of your photo book or stationery

As well as the data above, stored in the event of creating an account, we will also store any photos that you have uploaded to your stationery or photo book, as well as any text that you have added. This will allow you to retrieve your drafts by simply logging into your account.

For all drafts created, you can delete your text and photos at any time, meaning that they will also be deleted from our servers.

If you contact us by email with any questions about your stationery, we will keep a record of these conversations and are able to delete your emails on request.

When you submit an order on our website

As well as the data stored when creating an account and saving a draft, we will also keep a record of your payment history, (but never the details of your payment cards). We will, therefore, store the date and time of any payments made, as well as the total amount paid. We will also keep a record of all the products that you have ordered from our website.

If you contact us by email or via the message board in your order,  we will keep a record of these conversations and are able to delete your emails on request.

When you sign up to our newsletter without creating an account

You can provide us with your email address via our website to subscribe to our newsletters and latest offers. In this case, we will store your email address, solely for the purpose of sending you our electronic communications.

When you participate in our giveaways on social media

If you participate in any of our giveaways on our social media platforms, then we will ask you to provide us with your email address so that we can contact you in the event that you are chosen as our winner. In the case of a physical prize, we will also ask for your postage address. Your email and postage addresses will not be used for any other purpose.

In the event of a competition or giveaway, we may also ask you whether or not you wish to receive our newsletter. If you decide to opt into our newsletter, we will store your email address, solely for the purpose of sending your our electronic communications.

Why does Rosemood collect your personal information?

Depending on the above scenarios, we will use your personal information in order to:

  • Manage your online account.
  • Process your orders, including payment, delivery and eventual returns.
  • Communicate with you about your order.
  • Send you our newsletters and offers.

Under what authority, does Rosemood collect and use your personal information?

Use of personal information under EU data protection laws must be justified under one of a number of legal grounds.

Your personal data is required to fulfil our contract with you, as it is used to manage your account, process your orders and generally manage our relationship with you.

We also process your personal data in relation to our newsletters, where you have consented to receive this email communication. We use your personal information as part of our legitimate interest to send you information concerning products similar to the ones that you have previously ordered.

Newsletters and external partnerships

Newsletters

We send newsletters, at reasonable intervals, to all those who have subscribed to receive our latest news and offers. Only those who have subscribed to our newsletter directly on our website, or those who have ticked the option “ I would like to benefit from Rosemood.co.uk offers (promotions, exclusive offers...)” in their personal account, will be sent newsletters.

We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you. All you need to do is click the unsubscribe link.

Under no circumstances will a newsletter be sent to someone who has not specifically asked to receive our news and offers via our website or at one of our events.

External Partnerships

In order to promote our products and services, we often form partnerships with external brands. During these partnerships, rest assured that none of your personal data will be transmitted to our external partners. Instead, each partner will diffuse news of this partnership separately to those who have opted into their marketing communications.

It goes without saying that we will never sell your personal data to third-parties.

To whom is your personal data transmitted?

Internal Users at Rosemood

Your personal data is accessible only to Rosemood employees who look after accounting, the sending of newsletters and those who process your orders. More generally, your personal information can be accessed by all those who will be involved in the management of our relationship with you.

Certain elements of your personal data can also be accessed by our subcontractors listed below, who may be involved in the management of your payment, in the processing of your orders and the sending of our newsletters.

Third-parties

Whilst we are experts in producing high-quality personalised stationery, like all companies, we don’t know how to do everything! We, therefore, work with multiple external subcontractors, who we trust with some of your personal data, with the aim of being able to meet your needs. We ensure that our partners respect the required legislation vis-a-vis data protection. Here is a list of our partners, with information about which elements of your personal data they store or process. You can consult their privacy policies on their websites, using the links provided.

Amazon Web Services: we use this service to stock your personal photos.

Chronopost: Chronopost manages our express deliveries. We provide them with your name, delivery address, telephone number and email.

Colissimo - Groupe La Poste: Colissimo manages our standard deliveries. We provide them with your name, delivery address, telephone number and email.

DoList: The platform we use for sending newsletters comes from DoList. They will, therefore, have access to your email address.

HiPay: HiPay manage all payments made via our website, and store all relevant data about your payment history.

iAdvize: Like us, iAdvize are based in Nantes and we use their services to provide our online chat function. iAdvize record our conversation history with our customers, and this record can be deleted at any time on request.  

Online: Online provides us with an online storage solution. All of our data, and therefore, all personal data collected by us, is stored on their servers, with the exception of your personal photos, which are stocked by Amazon Web Services.

What are your rights in relation to the personal data we collect from you?

You can modify or delete your personal data at any time by accessing your online account. You can also ask us to delete your account and all of the personal data associated with it by emailing rgpd@rosemood.fr.

Under the relevant data protection regulations, you also have the right to:

  • obtain confirmation as to whether or not your personal data is being processed, and, where that is the case, you can ask for your personal data to be rectified or deleted.
  • ask us to stop processing your personal data at any time.
  • unsubscribe from our newsletter, by clicking on the link provided in the emails. This will revoke your consent for us to use your email address for electronic communication about news and offers.
  • request a copy of all of your personal data which will be transmitted to another data controller in a structured format.
  • inform us of your specific instructions on the use of your personal data in the event of death; failing this, your heirs may assert their rights under the applicable law.

You can exercise any of these rights by contacting Atelier Rosemood on rgpd@rosemood.fr and by providing proof of your identity.  

We will not usually charge you when it comes to exercising any of the rights detailed above; however, if you make excessive or repeated requests, or ask for a copy of all of your personal data used by Atelier Rosemood, we may ask you to pay a reasonable fee based on administrative costs.

You also have the right to lodge a complaint to a supervisory authority such as the Commission Nationale de l'informatique et des libertés, if you have legitimate concerns about the use of your personal data. We, however, encourage our customers to engage with us in the event they have any concerns or complaints.

Questions

Questions, comments and requests regarding this privacy policy are welcome and can be sent to rgpd@rosemood.fr