Published by Jess, 10 January 2022
Published by Lara, 8 February 2020
Published by Leyla, 22 April 2020
Published by laura judge, 27 December 2019
Very happy with the photo book
Nice presented
App was easy to use
Hi there,
Thank you for your kind words in regard to our photo books. We do try to do everything possible to ensure all of our products are not only of a premium quality, but also as easy to create as possible. We appreciate the positive feedback, and hope to have the chance to work with you again in the future!
Kind regards,
Colin
Published by Anna, 27 December 2020
Published by Malcolm W Allen, 28 June 2021
Published by Aaron , 15 February 2021
Well ordered this, was told up to 10days which gave me lots of time for special birthday present. In fact over a month had to call to chase up . Man on the phone was very polite and considerate offered 30% off amazing customer service!
Hi there,
Thank you for taking the time to leave us a review! While we endeavour to get every one of the precious albums we bring to life out to our customers as quickly as possible, it appears as though fate had conspired against us for your album. Our estimated shipping times are normally accurate, however we also like to ensure the albums we ship to our customers are befitting of the special memories contained within. We're glad to hear that, despite the hiccups, your album has now found its home, and that you're enjoying your beautifully bound souvenirs. We thank you for your kind words regarding the album itself, and your interactions with our team, and we look forward to having the opportunity to bring even more of your precious memories to life on the pages of your next photo album!
Kind regards,
The Rosemood team
Published by Melissa Brownlee, 19 January 2021
Published by Neil Jones, 2 August 2021
Published by Dorothy, 12 March 2022
I have received the photo book, photos are nice but the cover is damaged.
Hi there,
Thank you for your feedback, and we are terribly sorry that your album has arrived in a condition that is not up to our usual standards. One of our customers service representatives will be in touch to see how we might be able to go about rectifying this, and we sincerely apologise for the inconvenience.
Kind regards,
The Rosemood team
Published by Marc Mann, 19 June 2022
Published by Isabel, 20 May 2021
Published by Luiza, 20 October 2021
Published by Anna, 5 January 2021
Published by Danielle, 7 October 2022
Published by Lara, 8 February 2020
Published by Danielle, 7 October 2022
Published by Faye Smith, 19 August 2021
Published by charles blane, 17 January 2022
Published by Sarah Franklin, 16 September 2022
Published by Alessandra , 8 June 2020
I never received my order, apparently it’s lost and nobody can help with The tracking. Really bad experience, I asked for a 100% refund.
Hi there,
Thanks for taking the time to leave us a review. We're disappointed to hear of your experience with the shipping of your order, after learning that it hasn't arrived with you in Italy.
Our customer service team are 100% committed to ensuring that you have a great experience with Rosemood, so we'll be in touch very shortly to find a resolution for you.
Thanks,
The Rosemood Team
Published by Émilie , 26 March 2022
Published by Claire Harald, 26 October 2021
Published by Mwamba, 28 September 2023
Published by Venetia & Christos, 19 June 2020
Published by Jenna Piscopo, 13 September 2021
Published by Luiza, 20 October 2021
Published by Aaron , 15 February 2021
Well ordered this, was told up to 10days which gave me lots of time for special birthday present. In fact over a month had to call to chase up . Man on the phone was very polite and considerate offered 30% off amazing customer service!
Hi there,
Thank you for taking the time to leave us a review! While we endeavour to get every one of the precious albums we bring to life out to our customers as quickly as possible, it appears as though fate had conspired against us for your album. Our estimated shipping times are normally accurate, however we also like to ensure the albums we ship to our customers are befitting of the special memories contained within. We're glad to hear that, despite the hiccups, your album has now found its home, and that you're enjoying your beautifully bound souvenirs. We thank you for your kind words regarding the album itself, and your interactions with our team, and we look forward to having the opportunity to bring even more of your precious memories to life on the pages of your next photo album!
Kind regards,
The Rosemood team
Published by Denise Murray, 30 May 2020
Published by S Duncan , 15 October 2022
Published by James broadhead , 16 January 2022
Published by Alberta Ejii, 12 October 2023
Published by Kirstie , 6 February 2022
Published by Richard, 16 July 2020
Published by Alex , 9 November 2022
Published by Graham Trembath KC, 30 May 2023
The site says “Choose format” . I choose ‘portrait’. I click on ‘create book’ Message comes up “Choose format” I go round in circles like this and think “ Are they trying to be funny”? What a waste of time!
Hello,
We have taken note of your review, and we thank you for taking the time to share your feelings with us!
We are truly sorry to hear that your experience with us has not been entirely satisfactory.
As we don't have your contact information and in order to resolve the problem as soon as possible, we would ask that you either email us at hello@rosemood.co.uk with details of what type of photo book you would like to order. Otherwise, you can contact us by phone tomorrow from 9 am.
Thanks,
The Rosemood Team
Published by Britt Hanson, 22 November 2022
Published by Lara, 8 February 2020
Published by Malcolm W Allen, 28 June 2021
Published by Lewis Burgess , 10 July 2024
Bought this as a gift for my partner. Have to say I'm a very disappointed. The pages were all wavy, clearly been in a moist environment and the pages glued to the cover are sloppy, some parts are waving and not glued at all. Doesn't look particularly professional and worth the money I spent.
The print quality is good on the inside, but doesn't really make up for the fact its been poorly put together. The cover image feels a little blurry compared to the rest of the album.
If I'm completely honest I wont be using rosemood again, I've been let down on a special gift for my partner which sucks.
Hi there,
Thank you for your feedback, and we certainly don't want to leave you with a subpar book. One of our customer service representatives will be in touch to investigate how your book snuck through our quality control processes, and we look forward to working on a solution together.
Kind regards,
The Rosemood team
