Softcover Photo Books - All reviews

Hi there,

Thank you for your feedback, and we're sorry we didn't manage to deliver a 5/5 experience this time, however, we look forward to delivering the same quality experience and fast delivery for your next photo project.

Kind regards,

The Rosemood team.

Hi there, 

Thank you very much for your message and kind feedback. 

We are glad to hear that both the experience and the product received have met your expectations! We do our best in order to offer to our customers high end products along with a great customer service! 

Have a beautiful day and we hope that you will consider us again for future stationery purchases. 

The Rosemood Team

Hi there, 

Thank you very much for your feedback, it is important for us as a company to make sure that we can guarantee a flawless experience from start to finish. 

Indeed, we were sorry to hear that your photo book had been damaged during transportation and we were glad to hear that the second/replacement photo book received had met all of your expectations and beyond. 

Please, do not hesitate to get in touch with us at hello@rosemood.co.uk if you think we could be of further assistance. 

Have a beautiful day, 

The Rosemood Team

Hi there,

Thank you for your kind words regarding our products, and we too are proud of the quality of both the premium physical properties, and the elegant designs of our albums. We invest a great deal of time and expertise into our albums, so it is disheartening to hear that our delivery partners for our standard delivery option hadn't adhered to their delivery timeline of 2-5 working days.

While normally, this isn't an issue, the holiday period proved to be a challenge for our delivery partners this year, and we are working on improving this for future rush periods. One of our customer relations team will be in touch shortly to find out more so that we can avoid this in the future.

Thank you for your feedback and your patience.

Kind regards,

The Rosemood team

Hi there,

Thank you for your kind words regarding our products, and we too are proud of the quality of both the premium physical properties, and the elegant designs of our albums. We invest a great deal of time and expertise into our albums, so it is disheartening to hear that our delivery partners for our standard delivery option hadn't adhered to their delivery timeline of 2-5 working days.

While normally, this isn't an issue, the holiday period proved to be a challenge for our delivery partners this year, and we are working on improving this for future rush periods. One of our customer relations team will be in touch shortly to find out more so that we can avoid this in the future.

Thank you for your feedback and your patience.

Kind regards,

The Rosemood team

Hi there,

Thank you for taking the time to give us feedback on your experience. We aim to provide a fluid and simple personalisation experience via our editor, but we would love to hear more about how we might hone this for our customers. We're also very sorry to hear that your albums have arrived, and they aren't quite as you might have hoped. We'll definitely feed back your comments to our customer experience team, and one of our customer service representatives will be in touch to find out more details, and see how we might be able to help.

Kind regards,

The Rosemood team

Hi there,

Thank you for taking the time to give us feedback on your experience. We aim to provide a fluid and simple personalisation experience via our editor, but we would love to hear more about how we might hone this for our customers. We're also very sorry to hear that your albums have arrived, and they aren't quite as you might have hoped. We'll definitely feed back your comments to our customer experience team, and one of our customer service representatives will be in touch to find out more details, and see how we might be able to help.

Kind regards,

The Rosemood team

Hi there,

We are very sorry to hear that your album did not exceed your expectations. It sounds as though there might have been an error with the layout of your images. Our softcover albums are designed to have a premium magazine like cover, along with the photos displayed as per the layout options in our editor.

One of our team members will be in touch with you shortly via your account, as it sounds as though this layout is incorrect. We apologise if there has been an error, but our customer service team will be in touch to see how we might be able to rectify any issues you may have experienced.

Kind regards,

The Rosemood team.

Hi there,

Thank you for reaching out to us, and we are very sorry if your album has arrived damaged. We take great care in the creation of all of our albums, and our sincerest apologies if your album's journey was a little rougher than expected. We are based in Nantes, France, and we try to ensure that every one of our packages is sent in the most secure and sure way possible. One of our customer service team will be in contact with you shortly to discuss what might have happened to your package, and see how we might be able to help you get the album you desire.

Kind regards,

The Rosemood team.