Hi there, 

Thanks for taking the time to leave us a review. We're disappointed to hear of your experience with the shipping of your order, after learning that it hasn't arrived with you in Italy. 

Our customer service team are 100% committed to ensuring that you have a great experience with Rosemood, so we'll be in touch very shortly to find a resolution for you. 

Thanks, 

The Rosemood Team

Hi there,

We're glad to hear that our softcover albums were to your liking, and we really appreciate your feedback on our offering of colours. We've taken note of your suggestion, and we'll explore the possibility of adding some darker, bolder colours to our soft cover album range. One of our stationery experts will also be in touch to investigate whether you're experiencing a printing fault. While they are few and far between, sometimes an album with a small fault slips through our fingers, and we'll be sure to rectify the issue if this is the case.

Kind regards,

The Rosemood team

Hi there,

Thank you for your feedback, and we're sorry we didn't manage to deliver a 5/5 experience this time, however, we look forward to delivering the same quality experience and fast delivery for your next photo project.

Kind regards,

The Rosemood team.

Hi there,

We're glad to hear that the recipient of your album was happy with her photo album! We do try our best to identify images that may not print well, however, it is sometimes a challenge to catch them all. We do offer photo advice on our photo advice pages, and we also have an automatic check within our editor that verifies the size of your images, and our graphic designers check for any obvious signs of elements like graininess, all this in conjunction with the keen eyes of our customers! However, now and then, an album does escape our scrutinous gaze, and it appears as though your album may be one of these exceptions.

One of our stationery experts will be in touch with you soon to see how we might be able to help with your album, and if you have any questions, please do let us know.

Kind regards,

The Rosemood team.

Hi there,

Thank you for reaching out to us, and we are very sorry if your album has arrived damaged. We take great care in the creation of all of our albums, and our sincerest apologies if your album's journey was a little rougher than expected. We are based in Nantes, France, and we try to ensure that every one of our packages is sent in the most secure and sure way possible. One of our customer service team will be in contact with you shortly to discuss what might have happened to your package, and see how we might be able to help you get the album you desire.

Kind regards,

The Rosemood team.

Hi there, 

Thanks for taking the time to leave us a review. We're disappointed to hear of your experience with the shipping of your order, after learning that it hasn't arrived with you in Italy. 

Our customer service team are 100% committed to ensuring that you have a great experience with Rosemood, so we'll be in touch very shortly to find a resolution for you. 

Thanks, 

The Rosemood Team

Hi,

Thank you for taking the time to give us some feedback on our albums.

It sounds as though there has been a printing error with your album, and we apologise for not having caught this sooner. While we take as much care as possible with our albums, it sounds as though this one slipped by our regular checks. We'd love to help you get your perfect photo album, so one of our stationery experts will be in touch with you shortly to see how we can help.

Kind regards,

Colin