Join the Rosemood Team

Rosemood is a young and growing company. We created www.rosemood.fr, a website offering high-quality personalised baby announcement cards, seven years ago and have been growing ever since. We have branched out from birth announcements to personalised stationery for other important life events including weddings, birthdays and baptisms. We have gone international, launching www.rosemood.de in Germany, and most recently www.rosemood.co.uk in the UK! We are looking for enthusiastic, motivated and bilingual customer service representatives to help us take on this new challenge!

Responsibilities: 

· Carefully proofread our customers’ personalised stationnery
· Advise and guide our customers through their choice, personalisation and purchase of our stationery
· Coordinate the management and follow through of each order
· Carry out daily quality control on our printed cards
· Work in close collaboration with our graphic designers to keep our catalogue of products up to date
· Be proactive in suggesting improvements to our tools and processes

Profile:

We are very open to meeting candidates with diverse backgrounds.
However, the following qualities are an absolute must:

· Extensive knowledge of UK culture and customs
· Bilingual in English & French
· Highly organised and diligent
· Strong relationship-builder, at ease in all circumstances
· Generous and customer-oriented
· Empathetic and a good listener
· Dynamic and enthusiastic
· A strong artistic sensibility
· Excellent English spelling and grammar
· Excellent knowledge and command of computer programs

Still a bit hesitant? Here are 6 fantastic reasons to join Rosemood :

1. Join a happy, dynamic and generous team
2. Company culture based on efficiency, service-mindedness, enthusiasm and friendliness
3. Take part in the growth of an ambitious start-up with enormous potential in France and internationally
4. Life in Nantes – a lively, creative city close to the ocean
5. Work on a high-quality product that you can be proud of and that our customers love
6. Annual Rosemood Camp, monthly outings, and daily organic fruit

Details:

Start Date : as soon as possible
Contract : CDD
Location : Nantes (quartier de la création on l’île de Nantes)

To apply, please send us on our UK website www.rosemood.co.uk:

· a few lines detailing your motivation
· your CV
· and tell us which card is your favourite

Rosemood is a young company specialised in personalised stationery for important life events from weddings to new babies and everything in between. Our websites are live in France, Germany and soon in the UK. We are lucky to be growing quickly, there were 3 of us in 2010 and now there are 75 of us! While orders are rolling in and we remain focused on providing the best customer service possible, new product and partnerships ideas are multiplying!

We are on the hunt for a motivated, creative and autonomous Marketing Project Management Intern who knows how to hustle to help us get our marketing projects off the ground!


Position Description

· Coordinate the launch of a new product from A to Z: competitor benchmark, pricing, recommendations, product brief, research to find appropriate paper, technical development at our printing workshop, computer software development with our tech team, packaging, communication plan, timeline management
· Design and develop new CRM functionalities to build customer loyalty, analyse performance and measure ROI
· Actively participate in the development of a new web marketing partnership to acquire new customers
· Analyse the impact of various multi-channel partnerships (including social media) monthly and make recommendations for improvement
· Actively participate in various communication operations on our social media platforms

An excellent opportunity to explore the many facets of marketing: product marketing, customer marketing, web marketing, communication… We have plenty of projects to go around and are very open to adapting your projects to YOU and your preferences, just come talk to us!

Still a bit hesitant? Here are 6 fantastic reasons to join Rosemood:

1. Join a happy, dynamic and generous team
2. Company culture based on efficiency, service-mindedness, enthusiasm and friendliness
3. Take part in the growth of an ambitious start-up with enormous potential in France and internationally
4. Life in Nantes – a lively, creative city close to the ocean
5. Work on a high-quality product that you can be proud of and that our customers love
6. Annual Rosemood Camp, monthly outings, and daily organic fruit

Profile Description

We are very open to candidates with diverse backgrounds. However, the following qualities are a must:

· Deep knowledge of marketing (marketing specialisation at a university or business school)
· Capable of putting yourself in our customers’ shoes
· Dynamic and enthusiastic
· Extremely organised and diligent
· Comfortable on social media
· Highly analytical
· Strong relationship-builder and good listener
· Excellent computer skills
· Creative with an artistic sensibility


Details:

Start Date: May 2017
Location: Nantes (quartier de la création on l’île de Nantes)

To apply, please send us: a few lines detailing your motivation + your CV + tell us which card on our French website you like the most for the UK: www.rosemood.fr